Order Support
How to place an order?
Click on the product you wish to purchase to view more details. You can also select the desired size, color, and quantity on the product page. After selecting your product options, click the "Add to Cart" button. The item will be added to your shopping cart.
Order tracking and status?
Once logged in, navigate to the "My Orders" section. You can usually find this in the top menu or in your account dashboard. In the "My Orders" section, you will see a list of all your previous orders. Find the order you want to track and click on it.
Order modification and cancellation procedures?
Once an order has been placed, we regret to inform you that we cannot accommodate modifications or cancellations. Our order processing system is designed for efficiency, and once an order is confirmed, it immediately begins processing for shipment. This means that changes or cancellations are not possible.
Product Information
Product listings and descriptions?
At our online shop, we take pride in providing you with detailed and informative product listings to help you make informed purchasing decisions. Here's how our product listings and descriptions are structured: Titel,High-Quality Images, Detailed Descriptions, Pricing and Availability, Reviews, Ratings, Shipping Information.
Product reviews and ratings?
We value the opinions and experiences of our customers, and we encourage them to leave reviews and ratings for the products they've purchased.
Product recommendations?
We understand that finding the right product can sometimes be a challenge, and we're here to assist you in discovering the perfect items to meet your needs and preferences. We provide product recommendations like: Top Seller, New Arrivals, Customer Favorites, Related Products.
Vendor Information
How to become a vendor?
Becoming a vendor on our online shop is a great opportunity to showcase and sell your products to a broader audience. Create an Account, go to the vendor application page and apply as a vendor.
Vendor onboarding process
Vendor onboarding is a crucial process that helps ensure a smooth and successful partnership between your online shop and the vendors who wish to sell their products on your platform. If the vendor's application is approved, they are asked to review and accept your vendor agreement. This agreement outlines the terms and conditions of selling on your platform, including fees, responsibilities, and policies.
Vendor support and communication channels
Vendor support and effective communication channels are essential to maintain a positive and productive relationship with vendors selling on your online shop. We have a Ticket System and Email Support and even a Phone Support.
Payments and Refunds
Payment methods accepted
We accept a variety of payment methods to provide flexibility and convenience for our customers.
Refund and return policies
We strive to provide a satisfying shopping experience for our customers. We understand that sometimes, you may need to return a product or seek a refund. Our policies are designed to be fair and transparent. Please take a moment to familiarize yourself with our refund and return guidelines
Payment dispute resolution
we aim to provide a hassle-free shopping experience, but we understand that disputes may arise from time to time. We are committed to resolving payment disputes in a fair and efficient manner.
Shipping and Delivery
Shipping options and costs
We offer a range of shipping options to accommodate your needs and preferences. Standard Shipping, Express Shipping and Free Shipping. Shipping costs are calculated based on factors such as the shipping method, package weight, package dimensions, and the destination. You can view the exact shipping cost during the checkout process before finalizing your order.
Estimated delivery times
We understand the importance of knowing when you can expect your order to arrive. Our standard shipping option typically takes between 5 to 15 business days for delivery, depending on your location and product. Please note that delivery times may vary based on distance and current shipping volumes.
Tracking shipments.
We provide you with the option to track your shipments conveniently through email. Order Confirmation Email, Shipping Notification Email and for more information contact our Customer Support.
Customer and Vendor Accounts
Account registration and management
We offer both customer and vendor accounts to serve your shopping and selling needs.
Password reset and account security
Ensuring the security of your accounts is paramount at SCO. Password Reset for Customer and Vendor Accounts, Forgotten Passwort, Email Verification, Reset Passwort Link. If there is still a problem contact the Customer Support.
Two-Factor Authentication (2FA)
wo-Factor Authentication (2FA) is an extra layer of security designed to ensure that only authorized individuals can access your online accounts, including your customer or vendor account at SCO.